These SkyCrew Terms of Use ("SkyCrew Terms") are an integral part of the SkyCrew Terms of Use ("Terms of Use"), complemented by our Community Guidelines and any other documents referred to therein ("the Documents"). They are supported by our Privacy Policy and Cookie Policy. In cases of discrepancies between the SkyCrew Premium Terms and the Terms of Use, the SkyCrew Premium Terms will prevail for matters concerning the use of SkyCrew Premiums.
Definitions of capitalized terms in these SkyCrew Premium Terms, if not explicitly defined, should be interpreted as per their definitions in the Terms of Use. Premium account features are exclusively available to registered users who subscribe to a “Premium” account. This section includes additional terms related to payment, contract renewal, and specific technical usage limitations, including the fact that the subscription can only be used on one active device at any time. Your payment details are handled directly by the Play Store and App Store, subject to their Privacy Policy.
A comprehensive overview of our services, pricing, and account features is available on this website. All listed prices include VAT or other applicable sales taxes, as determined by the Play Store and iTunes Store's terms and conditions. Subscription prices are adjusted based on regulatory conversion rates and user country, with plans offered at various durations from one month to twelve months. Features include no advertisements, roster update priority, and several export and sharing options, with the premium account allowing for a higher number of maximum friends displayed and premium support, among other benefits.
The prices for the paid subscriptions are subject to regulatory conversion rates based on the country of the user, and are as follows:
Each of these paid units features the following products:
The FREE version of the app features the following products:
Upon confirmation of your purchase your payment will be charged to your App Store or Play Store Account. SkyCrew does not retain any information about this process nor is it able to read the information introduced by the user. Simply select the Premium Account you want to purchase from the Premium Accounts page and then click the ”Subscribe” button. Selecting a plan and submitting your payment information is an offer to conclude a contract. The contract itself is concluded only when receiving confirmation of purchase from Apple or Play Store. For refunds please contact the App Store or Play Store through their support channels.
Subscriptions are designed with an expiration timeline and are set to renew automatically 24 hours before the current subscription period ends, with the renewal fee charged to your App Store or Play Store Account. For details on how to cancel this automatic renewal feature, please refer to the FAQ section located on the Settings page. It's important to manage this setting at least 24 hours prior to the end of the subscription period to avoid unintended charges.
This can be done as follows:
If you wish to upgrade from “Free” to “Premium”, you may do so at any time by choosing any upgrade feature within the App. Your new subscription plan will start after your payment has been processed and your new plan will be activated immediately, irrespective of any remaining time on your old “Premium” plan. We cannot offer you any refund for your old “Premium” plan, but if you upgrade your yearly plan, we may offer you a discount depending on the remaining time on your previous plan.
We may occasionally need to change the features of our Premium Accounts and/or change the prices charged for these accounts. In the event of any increase in the price or material reduction in the features of any Premium Account to which you subscribe, we will communicate these change(s) to you at least four (4) weeks in advance and the changes will only take effect with respect to any subsequent renewal of your subscription.
Please note that certain airlines have recently introduced Microsoft or OKTA multifactor authentication for roster access. As a result, our app users may temporarily be unable to update their rosters directly through our third-party platform until we complete the necessary integration.
We want to emphasize that the airline's official website remains the primary source for checking roster updates, as it is a legal and operational requirement. While these multifactor authentication changes are beyond our control, we are working diligently to adapt our service.
In the meantime, we understand this may affect your subscription period. Therefore, on a case-by-case basis, we're happy to offer subscription extensions to impacted users who contact us with their details. Just reach out to our support team, and we'll take care of the rest.
SkyCrew is committed to protecting the privacy and security of our users. As part of providing our services, we may store certain user credentials in our database. These include:
All such data is handled in accordance with our Privacy Policy, ensuring that your information is kept secure and used solely for the specified purposes. We do not modify, omit, or add any information; it is displayed "AS IS" exactly as provided by the AIMS API. By using SkyCrew, you have already agreed to give consent for us to store your data for the purpose of enhancing your user experience.
If at anytime you decide to withdraw from this contract, please note that all reimbursements are handled by iTunes or Play Store. Following receipt of your notice of withdrawal, SkyCrew will downgrade your Premium Account to a Free account and any content in your account that exceeds the content limits for a free account. Only the basic features and products will then be shown in your profile, as listed above. You will still be able to subscribe to a premium plan at anytime of your choosing.
At SkyCrew, we strive to maintain a respectful and safe environment for all users. To ensure compliance with our Terms and Conditions, we reserve the right to monitor user activity and content on our website and mobile app.
Misconduct includes, but is not limited to, abusive behavior, harassment, spreading misinformation, or making false representations about SkyCrew either on our platforms or on third-party sites. Such actions may harm the reputation or operational efficiency of our services.
Users who believe their account has been unfairly penalized can appeal by contacting our support team through the Support section in the app. Please provide specific details about your complaint, and expect a response within 7 days. We aim to communicate clearly with users whose accounts have been affected by any necessary actions, detailing the reasons and potential resolutions. Our goal is to resolve disputes fairly and transparently.
While enforcing these terms, we are committed to respecting user privacy and will handle all personal data in line with our Privacy Policy. No personal information will be disclosed or used beyond what is necessary for compliance and enforcement procedures.
We encourage all users to engage positively, offering rewards and recognition for constructive participation within the SkyCrew community. If you wish to delete your account, you may do so through the Settings page within the app. SkyCrew does not retain personal information post-account deletion.
These measures ensure our platform operates fairly and respects the rights of all users, fostering a community built on integrity and respect.
SkyCrew offers eSIM data services exclusively to users with an active twelve-month Premium subscription. These services provide mobile data connectivity through a global eSIM that works in most countries worldwide.
Payments for eSIM data top-ups are processed securely through Stripe, a third-party payment processor. By making a purchase, you agree to Stripe's terms of service and privacy policy.
Users who subscribe to the twelve-month Premium plan receive complimentary eSIM data each month as part of their subscription benefits.
Yearly subscribers may purchase additional data top-ups through the SkyCrew app when they require more data beyond their complimentary allocation.
Last amended: January 2026