Common Questions
Frequently Asked Questions
Answers about roster sync, Premium, the eSIM benefit, friends & family sharing and more. Can't find what you need? Contact support.
What does SkyCrew do?
SkyCrew is a roster app for pilots and cabin crew. It automatically syncs your airline roster into the app, shows your next flight, days off, rest periods and layover hotels, works offline, and lets friends and family follow your schedule.
Which airlines and roster systems does SkyCrew support?
SkyCrew supports CAE, eCrew, Jeppesen and CCS, with Netline under development, and some airlines can import their roster by uploading a PDF file. Crew at 140+ airlines already use SkyCrew, including Etihad, Wizz Air, American, United, Vueling and Smartwings.
Does SkyCrew fetch my roster from your servers or from my device?
For airlines on a supported roster system, SkyCrew logs into your airline account and reads your roster directly on your device. For a small number of airlines whose roster only comes as a PDF or spreadsheet (currently Emirates), that import can also run through a server-side process instead of on your device. Roster files you upload are also stored in our cloud.
What's the difference between Free and Premium?
Every account starts with a 7-day full-feature trial, then moves to Free or a paid Premium plan. Premium adds no ads, priority sync, following up to 30 crew (versus 5 on Free), hiding your photo from crew search, crew images and nationality, LogTen Pro export on iOS, METAR and TAF weather, and gifting Premium to another crew member. Calendar export to Apple Calendar or Google Calendar is included on Free (one month at a time), and Premium can export the whole year.
What is the free eSIM on the 12-month Premium plan?
The 12-month Premium plan includes a free global eSIM you can claim in the app once a month. Paid eSIMs are also available separately for crew on any plan.
How does the friends and family feature work?
Friends and family create their own free account, choose "I'm Family or Friend", and search your email address to send a request. Once connected, they get a read-only view of your flights, availability and shared days off, shown in their own timezone — they never need your airline login. Free accounts can follow up to 5 people, and up to 30 on Premium.
Can I export my calendar or logbook?
Yes. Exporting to Apple Calendar or Google Calendar is available on both Free and Premium — Free exports one month at a time, and Premium can export the whole year. Exporting your full roster or single duties to LogTen Pro is available on iOS for Premium subscribers.
What data does SkyCrew collect, and how is it handled?
Our Privacy Policy covers the data we collect, including your contact details at signup, device and IP information, optional location, and identifiers used by our advertising partners. Read the full Privacy Policy for details, and contact us to exercise your rights over your data.
How do I delete my SkyCrew account?
You can request account deletion from within the app. For security, you'll be asked to confirm your sign-in first. Once submitted, your deletion request is processed on our backend and you're signed out.
How do I contact SkyCrew support?
Email contact@skycrew.app for support or partnership questions, or use the contact form on our Contact page.
What platforms is SkyCrew available on?
SkyCrew is available for iOS on the App Store and for Android on Google Play.
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