SkyCrew
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Help Center

Answers to common questions — and real people when you need them.

Common Questions

Frequently
Asked Questions

Can't find what you're looking for? Contact our crew support team — we're available 24/7. See our full FAQ page for more.

How does roster sync work?
Connect your airline account once and SkyCrew fetches your roster automatically. There's no manual entry, and the app keeps checking in the background and alerts you to any changes. SkyCrew supports CAE, eCrew, Jeppesen and CCS, with Netline under development, and you can upload a PDF roster for anything else.
Does SkyCrew work without internet?
Yes. Your roster, days off and crew list are stored right in the app, so you can check them any time, even with no signal or in airplane mode.
Can friends and family see my schedule?
Yes. Friends and family get a free account with a read-only view of your calendar in their own timezone: flights and availability. They never need your airline login. You can also see the days off you share, so it's easy to plan time together.
How do I connect with friends and family?
They download SkyCrew, create a free account and choose "I'm Family or Friend", then search for your email address and send you a friend request. On Free you can follow up to 5 people, and up to 30 on Premium.
Can I see who I'm flying with?
Yes. Open any duty to see the crew you're rostered with. Premium adds crew images and nationality, and lets you hide your own photo from crew search.
Can I export my flight calendar?
Yes. Export your schedule to Apple Calendar or Google Calendar. Premium subscribers on iOS can also export their full roster or single duties straight to LogTen Pro.
How does Premium work?
Premium is a subscription, monthly or for 3, 6 or 12 months, that adds priority sync, no ads, LogTen Pro export, crew images, following up to 30 people and more. You can also gift Premium to a fellow crew member. Cancel anytime through the App Store or Google Play.
What is the free eSIM on the 12-month plan?
The 12-month plan includes a free eSIM with global data every month. Claim it in the app each month and stay connected wherever you fly.
User Guide

Getting the Most Out of SkyCrew

A quick tour of the core screens, plus fixes for the most common issues.

Roster View

View your up-to-date roster. Remember to pull down or use the refresh icon (top-left) if things look out of date. Need to jump to your airline's own roster system quickly? Use the 3-dot menu (bottom-right). Premium users can switch between Vertical and Legacy views here too.

Roster View screenshot

Calendar View

Crucial: refresh this page regularly to import new duties. Check the "Last Updated" time at the top — duties won't show (for you or friends) if not refreshed. Click a flight or duty to see details like the crew list. Export duties to your phone's calendar (top-left icon ) or LogTen Pro (top-right, iOS Premium only).

Tip: if export to your phone calendar fails, check SkyCrew's calendar permissions in your phone's settings.

Calendar View screenshot

Friends View

See your friends' shared rosters. Use the top-left icon to add new friends by email or manage existing ones (remove/reorder).

Seeing blank schedules for a friend? Remind them to manually refresh their Calendar page regularly.

Friends View screenshot
Troubleshooting

Common Questions & Troubleshooting

Duties missing, duplicated, or incorrect?

First, try re-syncing your account: go to Settings > Roster Preferences > Re-Sync Roster and enter your current roster-system staff number and password. Then head back to the Calendar page and perform a roster update. This often fixes issues caused by password changes.

Calendar stuck on "Update Initiated"?

Try logging out (Settings > My Account > Sign Out) and logging back in.

Background roster updates not working?

This feature checks for roster changes periodically and works best when the app is allowed to run in the background. iOS manages this automatically; Android checks roughly hourly. Make sure background roster updates are enabled for SkyCrew.

Just subscribed but still see ads?

Your subscription may not be recognized. Try restoring your purchases via Settings > Support & Subscription > Manage Subscriptions, and make sure you're signed in with the same App Store or Play Store account used for the original purchase.

Get the App / Check for Updates

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