SkyCrew Privacy Policy

At SkyCrew, accessible from https://skycrew.app, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SkyCrew and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SkyCrew. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the Privacy Policy Generator.

Consent

By using our website and our SkyCrew App, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Mobile App Data Collection

When you use the SkyCrew mobile application, we may collect additional information to provide and improve our services:

• Advertising Identifiers: We collect mobile advertising IDs (such as Apple's IDFA or Google's AAID) to deliver personalized advertisements and measure advertising effectiveness.
• IP Address: We collect your device's IP address for analytics, security purposes, and to deliver location-relevant content and advertisements.
• Device Information: We may collect information about your mobile device, including device type, operating system version, and unique device identifiers.
• Location Data: With your explicit consent, we may collect approximate location information to provide location-based services and relevant advertisements.

Live Chat Support

As part of our commitment to providing excellent customer service, SkyCrew offers live chat support. This section outlines how we handle information collected through this service:

• Data Collection: During live chat sessions, we collect identifiable information like your name and email address, chat content, and technical data such as IP address and browser type to offer personalized support and improve our service.
• Use of Information: Information collected through live chat is used to address your inquiries, improve customer service, and analyze service use to enhance our offerings.
• Data Protection: We implement stringent security measures to protect your information and ensure confidentiality. Access to live chat transcripts is restricted to authorized personnel.

Privacy Practices

SkyCrew is committed to transparently outlining how we collect, use, and manage your personal information. Our practices extend beyond cookie usage, encompassing all data gathered through website interactions, account setup, and service utilization. This includes, but is not limited to, personal identifiers, contact information, and usage metrics. We ensure that data collection is purposeful, aiming to enhance user experience, service personalization, and security. Information sharing is strictly regulated, disclosed only to trusted partners under explicit agreements that preserve data privacy.

User Rights

Recognizing the importance of data control, SkyCrew empowers users with comprehensive rights over their personal information. This includes the right to access, rectify, delete, or port your data, alongside the ability to object to or restrict its processing. We provide clear instructions for exercising these rights through our user support channels, ensuring that requests are handled promptly and respectfully. Our commitment is to not only comply with global data protection regulations but to prioritize our users' trust and data sovereignty.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and the SkyCrew app
• Improve, personalize, and expand our services
• Understand and analyze how you use our website and services
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Consent for email communication is collected at the time of user registration and stored in our database. To ensure that users are genuinely interested in receiving our updates, we use a double opt-in process. Users may opt out of these communications at any time by sending an email to unsubscribe@skycrew.app with the subject line "Unsubscribe."
• Send you emails
• Find and prevent fraud

Log Files

SkyCrew follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, SkyCrew uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

On our website, we use Google Analytics 4 to measure page views, App Store / Google Play link clicks, and whether a contact form submission succeeded (we do not send the form's contents — name, email, or message — to Google Analytics). This sets cookies named _ga and _ga_<container-id>. Data is retained per Google Analytics' own data-retention settings. If your browser sends a Do Not Track or Global Privacy Control signal, we honor it and do not load Google Analytics at all. See Google's Privacy Policy for how Google handles this data.

For more general information on cookies, please read the Cookies Policy article.

Advertising Partners Privacy Policies

SkyCrew works with third-party advertising partners to display advertisements in our mobile application. These partners may collect and use information about you to provide personalized advertisements. Below is a list of our advertising partners and links to their privacy policies:

• Appodeal: https://www.appodeal.com/privacy-policy
• Google AdMob: https://support.google.com/admob/answer/6128543
• InMobi: https://www.inmobi.com/privacy-policy
• Unity Ads: https://unity.com/legal/privacy-policy
• Meta Audience Network: https://www.facebook.com/privacy/policy

Third-party ad servers or ad networks use technologies like cookies, JavaScript, Web Beacons, and advertising identifiers (IDFA/AAID) in their respective advertisements and links that appear in SkyCrew. These technologies are sent directly to users' browsers or mobile devices. They automatically receive information such as your IP address, advertising ID, and device information when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see.

Note that SkyCrew has no access to or control over these cookies and identifiers that are used by third-party advertisers. We recommend reviewing each partner's privacy policy to understand their data collection and usage practices.

Third Party Privacy Policies

SkyCrew's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

1. The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
2. The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
3. The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
4. The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
6. The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

SkyCrew does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last amended" date below. We encourage you to review this Privacy Policy periodically for any updates.

Last amended: November 2025